Supplier Quality
To encourage the drive for excellence, each year we recognize our top suppliers for their products, materials, capital equipment, services, and business practices. Learn more about our Supplier Continuous Quality Improvement (SCQI) Program and awards.
This Supplier Quality Portal is the home for Intel supplier quality applications and related information. Its purpose is to increase and improve quality-related communications with our suppliers.
General Links
The QOS HA application on supplier.intel.com enables registered suppliers to access and responds to Intel’s assessment of a supplier's quality systems against a pre-established set of scoring criteria to determine if systems exist, effectiveness of the systems, and which areas need attention.
Rapid response application on supplier.intel.com enables registered fab material suppliers to provide Intel notification, tracking & disposition capabilities to ensure timely approval of disposition decisions.
The SPC application on supplier.intel.com provides registered suppliers a "one-stop shop" for SPC information. Documents for supplier review meetings are uploaded into the tool, as well as key and control parameters.
Electronic Product Data Management (ePDM)
The product data management application on supplier.intel.com can be used by both registered suppliers and sub cons to access and sign-off SPEED specifications for Intel part numbers and procurement documents.
On-line reference and training tool for suppliers containing materials (substrate, IHS, quartz, et al) procurement spec visual/mechanical defect pictures and sample photographs illustrating Intel's expectations and requirements.
Helping the World’s Best Get Even Better
Intel is on a constant quest to improve our quality, service, and performance. In 1987, under the leadership of Intel co-founder, Andy Grove, we extended our quality improvement methods to a small group of Intel suppliers that wanted to improve along with us.
Over the decades, the program has grown into a comprehensive road map with individual improvement plans for each supplier and quantitative measurements of their success across several vectors of performance.
Only a select group of suppliers is invited to join the EPIC program. Out of the thousands of companies that supply Intel with raw materials, equipment, finished goods, and professional services in a given year, there are only a few hundred in the program.
The Intel Excellence, Partnership, Inclusion and Continuous Improvement Awards
Each year we recognize the highest-performing suppliers in the EPIC program with three classes of awards. These award-winning suppliers represent truly world-class commitment to continuous improvement and are widely considered the best of the best.
The OUTSTANDING Award
Very few Intel suppliers reach this level. Out of the thousands of suppliers we work with, only a handful earn this distinction. Outstanding Award recipients combine a relentless drive to improve and the highest performance in the entire Intel supply chain.
The DISTINGUISHED Award
Through their efforts in continuous quality improvement, Distinguished award winners have achieved a level of performance that consistently exceeds Intel’s expectations. Their work, dedication, and responsiveness have contributed significantly to Intel’s success.
The VALUED Award
Valued Award winners have made an outstanding contribution in a specific area and had a major positive impact on the Intel supply chain and business.
How the Intel EPIC Program Works
Intel Excellence, Partnership, Inclusion and Continuous Improvement (EPIC) Program is a structured, multi-year road map that helps suppliers improve their products and services while achieving consistent performance gains.
The program includes rigorous improvement plans, quarterly report cards, and on-site quality assessments. Participation in the EPIC Program is a multi-year commitment that requires continuous improvement in these key areas (SCQATS):
How Do Suppliers Become Part of the Intel EPIC Program?
Intel managers and directors who work with our suppliers on a regular basis identify potential candidates and recommend them to the Intel executive team. Management reviews each candidate and decides which suppliers are qualified to participate in the EPIC program.
How Progress Translates into an EPIC Program Award
Top Tier: OUTSTANDING Award
To qualify for an Intel Outstanding Award, a supplier must score 95 percent or higher on their quarterly report card and at least 90 percent of their road map goals. Very few program participants achieve this level. It signifies elite, world-class performance in all critical management systems and program criteria.
Second Tier: DISTINGUISHED Award
Distinguished Award winners exceed expectations and meet uncompromising performance goals while scoring at least 80 percent on their quarterly report card. They must have met 80 percent of their roadmap goals to be considered.
Third Tier: VALUED Award
Valued Award winners are certified members of the EPIC program who are meeting the expectations of their roadmap and excelling in a specific area. Award winners have usually made an outstanding contribution to the Intel supply chain.
For more detailed information about the Intel EPIC Program, please contact your Intel account manager or us at EPIC_Program@intel.com.
Asset and Usage Guidelines for PQS and Achievement Award Winners
Asset Type |
Method |
Approvals/Restrictions |
---|---|---|
Insignia Graphic |
Can be used on the Supplier’s public-accessible corporate website and intranet, annual report, trade journal, magazine and marketing literature.
|
None outside of overall approval use |
Trophy Image |
May be used on supplier-controlled internet and intranet sites and/or annual report. Year of the award must accompany image. |
None outside of overall approval use |
None of the above materials may be reused in an earnings release or stockholder report. Any other requests regarding reuse of the assets must be approved by the SCQI Program Office.
In cases where a supplier wants to disclose Intel’s name or use its brand, outside of the asset guidelines, a waiver is required. In some cases, additional requests need to be made to Corporate Brand ID. Please work with your Intel contact to start the waiver process if applicable.
Approval is coordinated by the SCQI Program Office, with the following schedule considerations:
- Request or drafts should be forwarded at least 10 business days prior to publication. Please send an e-mail to the SCQI Program Office: scqi.office@intel.com.
- Additional time may be needed if revisions are requested.
- Expect 3-5 working days for final approval.
If there are additional requests or questions not covered in the publicity guidelines, please send an e-mail to the SCQI Program Office: scqi.office@intel.com.
Asset and Usage Guidelines for SCQI Award Winners
Asset Type |
Method |
Approvals/Restrictions |
---|---|---|
Insignia Graphic |
Can be used on the Supplier’s public-accessible corporate website and intranet, annual report, trade journal, magazine and marketing literature. |
None outside of overall approval use |
Trophy Image |
May be used on supplier-controlled internet and intranet sites and or/annual report. Year of the award must accompany image. |
None outside of overall approval use |
None of the above materials may be reused in an earnings release or stockholder report. Any other requests regarding reuse of the assets must be approved by the SCQI Program Office
In cases where a supplier wants to disclose Intel’s name or use its brand, outside of the asset guidelines, a waiver is required. In some cases, additional requests need to be made to Corporate Brand ID. Please work with your Intel contact to start the waiver process if applicable.
Approval is coordinated by the SCQI Program Office, with the following schedule considerations:
- Request or drafts should be forwarded at least 10 business days prior to publication. Please send an e-mail to the SCQI Program Office: scqi.office@intel.com.
- Additional time may be needed if revisions are requested.
- Expect 3-5 working days for final approval.
If there are additional requests or questions not covered in the publicity guidelines, please send an e-mail to the SCQI Program Office: scqi.office@intel.com.
Registration Self Help
What is a supplier number?
- This is 10-digit unique identifier number to identify specific supplier location.
How do I find out my supplier number?
- Contact your Intel contact person with whom you work most closely.
- OR, contact customer support
What type of accounts are available? How are they different?
The Intel supplier presence site has two types of registration:
Standard Registration/WebSuite
- For suppliers receiving more than 25POs/year from Intel.
- Provides full access to applications and data.
- A group of the seven (7) most commonly accessed applications on supplier.intel.com.
- Registration requirements
- Applicant to provide supplier number.
- Requires approval from company’s Employee Validating Manager (EVM).
WebSuite Lite
- For suppliers receiving less than 25POs/year from Intel.
- Limited access to applications and data.
- Cater for suppliers doing smaller volumes of business with Intel.
- Access to only the primary WebSuite applications.
- Registration requirements:
- Applicant to provide supplier number and tax/VAT/company registration Number.
- Account is created by Intel for supplier users.
- Applicant will receive automated-email with step-action explanation.
How do I request a new login account?
- Go to supplier.intel.com.
- From the top left of the screen (under the Intel logo) select Suppliers to expand the drop-down menu.
- Within the resulting drop down select Register.
Result: The registration page is displayed. - Select I am an Intel Supplier option.
Note: It is advisable for applicant to prepare the necessary information beforehand. - Click next.
Result: The overview page is displayed.
Note: It is advisable to read through the registration process guide. - Click Begin.
Result: The Application Access page is displayed. - Select the check box next to the application you need to have access to.
Notes: Intel WebSuite Application is selected, by default. - Basic transaction
- You could ask your Intel contact (or the person who directed you to supplier.intel.com) in case you are not sure which application you need to have access to.
- You could hover over and read through the application description.
- Click next.
Result: The account information page is displayed - Enter account information.
Notes: Fields that have a red asterisk (*) next to them are mandatory. - You must create your own login ID and password.
- Certain types of application access might require you to enter additional details.
- Kindly check with your HR/finance department for company related fields.
- Click Next.
Result: Your request will be routed to your company’s Employee Validation Manager (EVM) for approval.
What is an EVM?
- A critical security role responsible for managing each supplier’s user accounts, and their access to confidential data.
- Each supplier must identify at least one (1) EVM to manage its users.
- EVM’s Revalidation must be completed every six (6) months.
- All users for that supplier will lose their access until a new EVM is identified.
Why is an EVM important?
- To manage their own users for Intel SPS’s standard registration (full access) accounts.
- To be able to control access to confidential data.
- To grant or revoke account and/or application access based on their own users’ employment and/or job role changes.
- To revalidate a user’s application access every three (3) months.
What are the roles and responsibilities of an EVM?
- Approving or rejecting new user requests for access to applications on supplier.intel.com.
- Revoking user access when accounts are no longer needed or wanted.
- Quarterly audits to ensure that user lists are up to date (also known as user revalidation).
- Re-applying for the EVM role every six months (also known as EVM revalidation).
How do I find out who my company’s EVM is?
- Go to supplier.intel.com.
- Click Sign In.
- Enter your user ID and password.
- Click Sign In button.
Result: You have successfully signed in. - Click Account
Result: The account page is displayed.
- Click View Company EVM.
Result: The EVM result page is displayed.
How do I become an EVM?
- Go to supplier.intel.com.
- Click Supplier Sign-In link.
- Enter your user ID and password.
- Click Sign In.
- Click Account.
Result: The account page is displayed. - Click Become an EVM.
- Enter e-mail address for your Intel contact.
- Enter e-mail address
- Click Send Email.
Note: You may call or e-mail your Intel contact to approve your EVM request.
How can I contact my EVM to revalidate or approve my account?
- Go to supplier.intel.com.
- Click Supplier Sign-In link.
- Enter your user ID and password.
- Click Sign In.
- Click Account.
Result: The account page is displayed. - Click View Company EVM.
- Select the check box next to the EVM you want to wish to contact.
- Select EVM
- Write your message in the text box provided.
- Click Next.
- Submit My Question button
Result: Your enquiries will be mailed over to the respective EVM.
How do I check the status of my application or EVM request?
- Go to supplier.intel.com.
- Click Supplier Sign-In link.
- Enter your user ID and password.
- Click Sign In.
- Click Account.
Result: The account page is displayed. - Click Check Request Status.
Result: The date and status of your request will be displayed. - Pending EVM approval
- Awaiting validation from your company’s EVM.
- It is advisable to mail reminder, just in case.
- Pending Intel approval
- Awaiting validation from Intel.
- Confirmation e-mail will be sent between 3-5 business days from the date of EVM approval.
- Rejected
- The reason will be stated in the comment column.
- Pending request
- Only applies for request to become an EVM.
- Intel contact will need to approve the request.
Passwords are now case-sensitive
Please note that passwords in our security system are treated as case-sensitive. If you do not type the case exactly as it appears in your password then you will not be able to login.
Example: If your password is spS12Sps$ then entering sps12sps$ will not work. You will need to type in the upper case S characters as they appear in the password.
Registration / Login Problems
The type of assistance necessary will depend on whether you are:
Registered Intel Suppliers
If you are a registered Intel supplier and were able to log in successfully prior to this change, please contact our customer support center.
If you are a registered Intel supplier trying to access one of the following applications, please see the help specific to that application:
Intel Employees and Contractors
If you are an Intel employee or contractor and need access to the Supplier.intel.com web site, then please read the following information:
Pre-requisites:
- You have a valid Intel network account and password
- You are currently logged in to Intel's internal network and not working offline
- You are not a supplier requesting access for TSM Planner, TSM Reconciliation and SIMI. Suppliers should apply through Supplier Registration
Registration Process:
After clicking the "start registration process" link below:
- Step 1 - Enter your login ID (also known as IDSID - Note: do not enter Mad or AMR for this first step)
- Step 2 - Enter your log in (this time enter domain\IDSID as your login ID)
- Step 3 - After logging in, select one or more applications that you want access to
- Step 4 - Submit your request and wait to be approved before accessing the application(s)
Please note that the above link will only work if you are logged in to the Intel network. You may call the customer support center if you need to check the status of your ID while not connected to the Intel network.
New to this Site
If you are new to the Supplier.intel.com web site and wish to request access to secure content, please see the Supplier Registration home page. If you have questions about this process or encounter problems during registration, please contact our customer support center.
Common Browser Errors
We have documented some of the most common browser errors reported by visitors to our site. If you believe a problem you are having may be related to your browser, verify that you are using one of the supported browsers then see the Common Errors page for possible solutions.
If you do not find the answer to your problem, please send us e-Mail. Be sure to include:
- Your full name
- The phone number where we can reach you (including area and/or country code)
- Your e-mail address
- Browser name and version number
- A description of the problem, along with the URL you were attempting to view.
E-mail Notifications
Registered users of the Supplier.intel.com web site may, from time to time, receive e-mail notifications related to the operation of the web site or related to one or more of the applications for which the user is registered. If you do not wish to receive these communications, please send us an email indicating this change of status (please remember to include your full name, email address, and a phone number, in case we need to contact you). We will remove your name from all Supplier.intel.com distribution lists. However, by doing so, you will no longer be able to access secure areas of Supplier.intel.com including, but not limited to, dynamic applications that you may have used in the past.
Intel WebSuite
Intel WebSuite issues can be submitted via the WebSuite tool. Please follow the steps below.
- Go to Supplier home page
- Click on "Supplier Login" in the upper left corner
- Log in with your ID and password and click on "Submit"
- Click on "Contact Us" at the top of the page
- Click on "Contact for Intel WebSuite"
- Click on "Submit a Service Request to the Service Desk"
- Enter the necessary information and click "Send to Intel Customer Support"
Other Issues/Questions
Do you have questions or issues that were not addressed above? Send us an e-mail. We will get your question answered or your problem resolved as quickly as possible. Please include:
- Your full name
- The phone number where we can reach you (including area and/or country code)
- Your email address
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