Article ID: 000059694 Content Type: Troubleshooting Last Reviewed: 08/30/2021

Error Code 10 in Device Manager for Intel® Smart Sound Technology on Intel® NUC

Environment

Products

Discontinued

Operating System

windows10family

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Summary

Troubleshooting procedures when experiencing error code 10 on the Intel® NUC.

Description

In Device Manager I'm seeing Code 10 Intel® Smart Sound Technology (Intel® SST) OED.

Resolution

Perform a cold reboot (hold the power button until the PC powers off and then power on the NUC) the Intel NUC. If problem persists, continue to next step.
Update to the latest Realtek* High Definition audio driver.
- If you know your NUC model number, you can find this driver on Download Center. If you do not know your model number, see our article on How to Download BIOS, Drivers, and Firmware for Intel® NUC Products.
Update to the latest BIOS version.
Restore BIOS factory defaults:
- Press F2 during boot to enter BIOS Setup.
- Press F9 to set factory defaults.
- Press F10 to save and exit BIOS Setup.

Additional information

BIOS version 0051 added support for hands free Alexa*, but caused the error on Intel® Smart Sound Technology (Intel® SST) OED in Device Manager.

Summary
Description
Resolution
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