Article ID: 000059234 Content Type: Install & Setup Last Reviewed: 11/08/2022

Cannot Uninstall Intel® Memory and Storage Tool (GUI/ CLI)

Environment

Windows 8.1 family*, Windows 8 family*, Windows® 10 family

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Summary

Workarounds to uninstall Intel® Memory and Storage Tool when the process fails.

Description

Unable to uninstall the Intel® Memory and Storage (Intel® MAS) tool through the standard system resources.

    Resolution

    Use the Microsoft* program Install and Uninstall troubleshooter that helps you automatically repair issues when you're blocked from installing or removing programs. It also fixes corrupted registry keys.

    1. Download troubleshooter that helps you automatically repair issues when you're blocked from installing or removing programs.
    2. If you see the File Download box when you start downloading, select Run or Open.
    3. If a program isn't listed in the uninstall options, you'll be asked for that program's product code. To access the code, you'll need a tool for reading MSI files—which is typically available to IT professionals.

    You'll find the product code in the property table of the MSI file.

    The troubleshooter helps fix problems that:

    • Corrupt registry keys on 64-bit operating systems.
    • Corrupt registry keys that control the update data.
    • Prevent new programs from being installed.
    • Prevent existing programs from being completely uninstalled or updated.
    • Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel.

     

    Additional information

    Information was taken from a Microsoft public website as "Fix problems that block programs from being installed or removed".

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