Compatibility Error Message for Intel® Optane™ Memory

One of the following Error Messages was received when attempting to enable acceleration with Intel® Optane™ memory: 

No Compatible Disk for Intel® Optane™ Memory or

There are no valid disk pairs in your system or

There are too many volumes in your system or

Your system appears to be Intel® Optane™ memory ready, but no Intel® Optane™ memory modules were detected in your computer.

These errors mean that even though the module may be present in the system, the application cannot detect it for enabling acceleration.

Steps to resolve:

The reason for this is typically due to a configuration issue and the following should be checked:

• Is the system Intel Optane memory-ready and has the proper BIOS to support?  Check with the system vendor for more information.
• Is the module in the proper M.2 socket? 
  • Some boards/systems may have multiple M.2 sockets, but only one that supports Intel Optane memory. The vendor or user manual should be consulted to make sure.
• Is remapping enabled for the M.2 socket being used? (Note: Intel® Optane™ memory M series only. Intel® Optane™ memory H series products require remapping to be disabled.)

Another reason could be that the module has been previously used in another volume, so it may need to be "cleaned".

• After backing up all data on the module,
• The Diskpart* application can be used to remove all partitions and metadata from the module, see here for more information on this process.

If the error persists or any additional help is needed, contact support under Memory and Storage.

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