Intel Customer Support Services during COVID-19 Global Response Actions

Documentation

Warranty & RMA

000056355

05/07/2021

Intel’s commitment to our customers, employees, and community stays strong. Visit the Intel Newsroom to learn more about our corporate response to the COVID-19 crisis.

Intel Customer Support technical support services remain fully operational.

Intel Partner Alliance program and membership support are operational, but we are experiencing intermittent delays as some of our support personnel are based in impacted countries. 

Some Intel Customer Support product warranty services are currently being impacted due to country restrictions; the details of which can be found below. Geographies not listed are currently not impacted.

If further country-specific government restrictions are applied, there is the potential for additional impacts causing warranty processing and transit times to increase. We are actively monitoring the situation to adjust operations where and/or when possible and will communicate to our warranty customers directly when potential delays are known.

Asia Pacific Region
Fiji Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days
French Polynesia Country-wide shipping restrictions impacting the delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.

As of Dec 20, 2020, A temporary service suspension until further notice impacting the pickup of warranty products.

Laos Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
Mongolia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
Samoa Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
Australia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.
New Zealand

Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected. Total estimate time to delivery may take up to 7 business days.

Cambodia May 3, 2021: Due to COVID-19 risks country-wide, FedEx has announced an immediate services suspension for shipment collection and delivery Until Further Notice.  Please contact Intel Customer Support if you have questions.