Intel Customer Support Services during COVID-19 Global Response Actions

Documentation

Warranty & RMA

000056355

04/08/2020

Intel’s commitment to our customers, employees, and community stays strong. Visit the Intel Newsroom to read a letter from our CEO, Bob Swan, and to learn more about our corporate response to the COVID-19 crisis.

Intel Customer Support technical support services remain operational with minimal impact only to India voice/call support as noted below. All other countries are supporting all contact methods including voice and local language support.

Some Intel Customer Support product warranty services are currently being impacted due to country restrictions; the details of which can be found below. Geographies not listed are currently not impacted.

If further country-specific government restrictions are applied, there is the potential for additional impacts causing warranty processing and transit times to increase. We are actively monitoring the situation to adjust operations where and/or when possible and will communicate to our warranty customers directly when potential delays are known.

Asia Pacific Region
India
  • Voice/call functions for technical support are not available. Use online contact methods for technical support.
  • Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
  • All Walk in Service Centers are closed by Government order – Customers should contact Intel Customer Support to process a standard warranty return.
Fiji Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
French Polynesia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Laos Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Mongolia Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Philippines Shipping restrictions to many postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Europe, Middle East, and Africa Region
Africa Country-wide shipping restrictions impacting the pickup and delivery of warranty product across many countries within Africa. Delays expected.
Austria Shipping restrictions to many postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
France Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Germany Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Greenland Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected.
Italy Shipping restrictions to many postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Kyrgyzstan Inbound shipments arriving in Kyrgyzstan will be placed under quarantine by customs for 75 hours resulting in delivery delays.
Libya Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected.
Norway Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Portugal Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
United Arab Emirates  Shipping restrictions to some postal codes within the country impacting pickup and delivery of warranty product. Delays expected.
Uzbekistan Country-wide shipping restrictions impact the pickup and delivery of warranty product. Delays expected.
Latin America Region
Ecuador Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Peru Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.
Venezuela Country-wide shipping restrictions impacting the pickup and delivery of warranty product. Delays expected.