Out-of-date SSD Firmware Can Cause Blue Screen Errors and Boot Issues
What are the products affected?
- Intel® SSD 760p Series
- Intel® SSD Pro 7600p Series
- Intel® NUC 8 Enthusiast - NUC8i7HVKVA (ships with Intel® SSD 760p)
- Intel® NUC 8 Enthusiast - NUC8i7HVKVAW (ships with Intel® SSD 760p)
What are you seeing?
- Windows Stop Error, commonly known as a Blue Screen error
- PXE Boot issues where the system fails to start—only when using Legacy PXE Boot
- During boot, the Intel® NUC says: A bootable device has not been detected.
Why are you seeing it?
Your SSD firmware is out of date.
How to fix it.
You can update the SSD firmware using either the Intel® SSD Firmware Update Tool or the Intel® Memory and Storage Tool.
| Note | Use the Intel® SSD Firmware Update Tool if the computer cannot boot to the operating system. |
| Related topics |
| How to Update Firmware on Intel® SSDs |
| User Guide for Intel® SSD Firmware Update Tool |
| Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory |
