Troubleshooting License Control Activation Software Issues for Intel® Education Software

Problem Description:
Intel® Education license key can’t be activated. Because the license key isn't active, you can’t use Intel® Education Software.

You may receive error messages or reminders similar to:

• Unexplained error from a licensing function.
• License Control Internal Error.
• Education Activation Software reminder: Set your device clock to current date and time.
  

Possible Causes:
 

• The device is not connected to the Internet while activating the license key.
• An Intel Education license-activated system was cloned and deployed to other devices.
• The device has been activated and reactivated with a new license key.
• The license key is wrong.
• Device Time Zone and date or time isn't set correctly.

Resolution
To resolve the problem, try the following:

• Make sure the device is connected to the Internet when you activate the license key.
• Look to see that you are using the license key sent to you by Intel.
• Each device must be activated, even if the software and Activation ID is the same for each device.
• Do not clone a device that has been activated.
  • If you need to clone a device, make sure the image does not contain an activated Intel Education Software license.
  • See how to embed an Activation Key during LC client installation and clone a device for Windows* and Android*.
• If you use an IES_ActKey.txt file to activate the license key:
  • Make sure to replace the sample Activation key with the one provided in your entitlement email.
  • Enclose each Activation Key using the left < and right > brackets as shown:
    
• If your device has installed License Control Activation client version 1.1.0.7440, try to clean the activation information in the device:
  1. Open a command prompt and run with administrator.
  2. Go to c:\Program Files (x86)\Intel Education Software\Software Activation Client.
  3. Run: LCClean –clean.
  4. Reboot system and retry the activation.
• Remove the old version of License Control Activation client and install the latest version:
  1. Open a command prompt and run with administrator.
  2. Go to c:\Program Files (x86)\Intel Education Software\Software Activation Client.
  3. Run: Uninstall.lnk /quiet cleanup=1.
  4. Download and install the latest License Control Activation client.
  5. Install the latest License Control Activation client and retry the activation.
• Use the LicRepair tool to repair the device if it fails to activate due to a license control internal error. Follow these steps:
  1. Open a command prompt and run with administrator.
  2. Go to c:\Program Files (x86)\Intel Education Software\Software Activation Client.
  3. Run LicRepair –getcode.
  4. Send the 16-digit code to Intel customer support. When you get the repair code from Intel customer support, run LicRepair -repair xxxxx-xxxxxx-xxxxx to reactivate your device.

If these troubleshooting recommendations don’t resolve your issue, contact Intel customer support with the following information:

• Impacted device brand, model, BIOS version, and MAC address.
• How many devices can’t be activated and how many are successful.
• The license entitlement email that Intel sent you.
• The License Control Activation client LOG file in the failed system. To get the log, follow these steps:
  1. Go to License Control Activation client window and click Advanced.
  2. On the right side of the screen, click View log.
  3. Send the log file to Intel customer support.