Obtaining System Diagnostic Files with Intel® Entry Storage System SS4200-E

Documentation

Maintenance & Performance

000007861

11/29/2023

Major steps to gather a system diagnostic file for issue investigation and troubleshooting:

  1. Open the Intel® Entry Storage System manager and login if necessary
  2. Navigate to the support.html web address
  3. Open the Dump Files applet
  4. Create a diagnostic dump file
  5. Download and save to the local computer
  6. View diagnostic dump using a web browser
  7. Helpful diagnostic location descriptions

Detailed steps to gather a system diagnostic file for issue investigation and troubleshooting:

  1. Open the Intel® Entry Storage System manager and login if necessary:

    Screenshot of the Intel Entry Storage System manager

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  2. Select the Settings tab and replace settings.html: in the browser address bar with support.html:

    Screenshot indicating the location of the setting tab in the Intel® Entry Storage System manager

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  3. When the support configuration page appears, select Dump Files:

    Screenshot of the  Intel® Entry Storage System manager indicating the location of the Dump File icon

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  4. Select Dump to create a new dump file with the most recent information. Diagnostic dump files are created on demand by pressing the Dump button:

    Screenshot of the Intel® Entry Storage System manager and the dump file
     

    1. System state information is gathered from the storage system. This can take up to a minute or two with no indication except for the Gathering system state indicator:

      Screenshot of the  Intel® Entry Storage System manager highlighting the "Gathering System State" indicator

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  5. The new Dump file appears. Double-click the new Dump file and save it to the local hard disk:

    Screenshot of the Intel® Entry Storage System manager Indicating the created dump file and the location of the save button

    The dump file is saved as a tar.gz compressed file. Decompress to make the diagnostic dump file folder available for viewing.

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  6. Open the diagnostic dump file folder:

    Screenshot of  Intel® Entry Storage System manager indicating the index.html file

    You can view the resulting Dump files through a web browser. Double-click the parent directory index.html file to view the subfolder information.

    1. The Dump file folders are available as hyperlinks:

      Screenshot of the Intel® Entry Storage System manager demonstrating the available hyperlinks for the dump file folder

      Files within these folders are also hyperlinks and can be viewed within the browser. You may be required to specify the application to open specific file types (.log, .conf, .d...). These are Linux-based file types. For the most part, WordPad* is generally recommended to maintain readable formatting.

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  7. Helpful locations to check for issue troubleshooting:

    config/etc

    sohoFlash.xml - Contains current firmware, storage system name, and time zone information.

    disks

    sdx.info – Disk x information. Disks are designated as a, b, c, or d

    Installed USB drives will appear here as sd?.info and so on following HDDs

    ip

    ifconfig.out – System network adapter configuration. ifconfig command output

    log

    messages – System messages log file in chronological event order

    soho.log – Log file for general storage device events

    sohoaudit.log - Log file for storage device audit events

    mounts

    index.html - Mount point information from Linux df and mount commands

    procs

    top.out - List of processes using the largest amount of system CPU time or memory at the time the dump file was created

    raid

    md0.out - RAID Information from mdadm and mdstat command

    usb

    index.html - Detailed information on USB devices. For additional USB Disk information see the disks output

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