Basic Troubleshooting Guide for Intel® RAID Controller–Related Issues





Intel® RAID Basic Troubleshooting Guide (PDF) icon
Provides basic troubleshooting to identify and resolve RAID-related problems or failures for Intel SAS/SATA RAID Controller–related issues. It's designed for use by knowledgeable system integrators and is not intended to address broader system-related failures.


  • If your Intel® RAID Controller isn't being detected during an initial setup, make sure it's installed in a PCIe* slot that is routed to a populated CPU socket on your Intel® Server Board or Intel® Server System. You can refer to the Technical Product Specification document for your Intel Server Board or Intel Server System.
  • Before diagnosing RAID failures, or making any changes to the RAID configuration, verify that a complete and verified backup of critical data is available.
  • Don't remove any hot-plug drives from the system or shut the system down until you have verified the cause of the failure.


Size: 127 KB
Date: June 2009
Revision: 2.0

Note: PDF files require Adobe Acrobat Reader*.

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How to Extract the Full RAID Log for Intel® RAID Controllers
Intel® RAID Web Console 3 Installation Guide
Intel® RAID Software User Guide for Intel® Embedded Server RAID Technology 2, IT/IR RAID, Intel® Integrated Server RAID, and Intel® RAID Software Stack 3