Intel® Wireless Docking Troubleshooting Guide

Documentation

Troubleshooting

000006176

06/17/2020

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Intel® Wireless Dock Manager

Software Updates

Users should contact their Wireless Docking Manufacturer for the Intel® Wireless Dock Manager software.

How to Factory Reset the Intel® Wireless Dock Manager (Forgot Password)

Factory reset will reset your docking station to factory settings. All previous connections will be forgotten. We recommend that you contact your computer manufacturer for assistance with this procedure.

Find the pin on your station. It may be located on the back or side depending on your computer manufacturer.

  1. Turn off the docking station.
  2. Press the pin and turn on the docking station.
  3. Hold the pin about 5 seconds during reboot.
  4. The docking station will reset. This takes about 30 seconds.
Note After factory reset you will need to reconnect to the dock as if it were the first time you were connecting.
Why does my docking station not show in Intel® Wireless Dock Manager?

Follow this checklist for troubleshooting steps:

  • Make sure that your Intel® Wireless Docking is powered on.
  • Move your laptop closer to the docking station so that is in line-of-sight, and no more than 4 feet (1.5 meters) from your laptop.
  • If you have selected Manual connection, open the Intel® Wireless Dock Manager and follow the prompts to connect to your docking station.
  • Enable the Intel® WiGig radio from the task tray.

Docking Station

Trouble connecting to the docking station
  • Review the Intel® Wireless Docking connectivity issues troubleshooting information
  • Make sure that your computer is in line-of-sight of the docking station, 4 feet (1.5 meters), and try to reconnect.
  • Check that your Intel® WiGig radio is enabled.
  • Make sure that you have installed the latest version of Intel® Wireless Dock Manager.
  • Contact your Wireless Docking Manufacturer if you still experience connectivity issues with your Intel Wireless Dock.
My USB device is very slow when connected to the Intel® Wireless Docking station
  • The wireless USB device can have reduced throughput compared to a direct connection.
  • Make sure you have installed the latest version of Intel® Wireless Dock Manager.
  • Contact your Wireless Docking Manufacturer or Intel Customer Support if the issue continues.
Install an earlier firmware version on the docking station
  • Use the factory reset process described in previus steps to reset the docking station firmware version.

Intel® WiGig

Intel® WiGig isn't responding
Intel® WiGig is disabled

Other

Improve video resolution
  • Check with your computer manufacturer for instructions on how to change your video configuration. The options can vary depending on your graphics adapter and operating system.
Checklist for contacting Intel Customer Support

Intel Customer Support

Related topics
Bluetooth IT admin
IT administrator links for Intel® PROSet/Wireless Software
Using Intel® Wireless Docking software—dock management
Intel® Wireless Dock Manager software downloads