Smart Device Management Streamlines Retail Operations

Intel vPro® platform and Intel® Active Management Technology help retailers remotely manage smart, connected devices to improve customer experiences, and reduce costs.


  • The Intel vPro® platform with Intel® AMT empowers retailers to embrace new customer experiences that require complex device management by:

  • Remotely performing many software updates and remediating software-related malfunctions.

  • Eliminating the need for expensive service calls for many types of repairs.

  • Adding an extra layer of hardware-based security that complements and augments existing security measures.


Meeting the Challenges of Modern Retailing

A growing number of retailers are seamlessly merging the digital and physical worlds, making it easier for shoppers to discover and purchase products in the ways that suit them best, and using technology to enhance the shopping experience. This approach requires a variety of POS devices, interactive kiosks, and digital signage, and even includes devices such as smart shelves and magic mirrors, enabling retailers to provide compelling customer experiences across multiple channels and build brand loyalty. The challenge is how to deliver those experiences while keeping costs low and defending consumer data against increasingly sophisticated attacks by cybercriminals.

To maintain profitability and improve customer experiences, retailers must maximize technology capabilities, minimize unscheduled downtime, and reduce the amount of time and money they devote to managing the devices that help make their businesses more competitive. And with security requirements becoming more complex and the consequences of a breach increasingly dire, retailers also need solutions that enhance security while delivering comprehensive data protection.

Delivering Real Value for Retailers
Intel® Active Management Technology (Intel® AMT)—available on the Intel vPro® platform and a wide variety of Intel® processors—can help retailers achieve a unified architecture that reduces both cost and complexity. With Intel® AMT, IT managers can solve everyday issues remotely, limiting the need for in-person service calls or the intervention of on-site staff, and significantly reducing the time needed to get devices back online. This not only decreases the cost of managing in-store devices, but also improves customer experiences, increases brand loyalty, and encourages shoppers to return frequently. Global IT service provider CompuCom estimates that performing repairs remotely with Intel® AMT can reduce per-incident costs by more than 90 percent. What’s more, Intel® AMT enables enhanced, hardware-based security measures that can help prevent or defend against a wide variety of cyberattacks on consumer and transactional data.

Cost-Effective Device Management
With Intel® AMT, your IT administrator or managed service provider (MSP) can remotely troubleshoot, patch, update, or repair a device’s software even if the OS is incapable of booting or the device is powered down. Intel® AMT can also improve your energy efficiency by remotely managing the power states of your device. Managing your devices efficiently and cost-effectively, and keep them up and running, is the key to achieving a consistent unified commerce experience that delivers compelling customer experiences and keeps your retail business vibrant and profitable.

Average estimated cost of deskside visit to perform repair: $1871

Cost of remote repair with Intel® AMT technology: $121

“At BNZ, we have a strong culture of innovation and continuous improvement. The Intel vPro® platform and Intel® Active Management Technology are a perfect fit for us.”

Paul Johnson, channel manager, ATM, and self-service, Bank of New Zealand

Smarter Retailing
Shoppers are demanding a more varied and customized experience from retailers. The Intel vPro® platform with Intel® AMT helps make an assorted fleet of devices more cost effective by making it more manageable and reliable. With advanced remote manageability features, retailers can develop solutions that create the experiences customers want without overburdening their IT infrastructure or greatly increasing operating costs.

Family Business Finds Efficiencies with Intel vPro® Platform

Brothers Josh and Austin Ruggiero streamlined the management of their multi-store POS system by switching to the Intel vPro® platform with AMT.

Intel vPro® Technology in Retail

In the future of retail, every system interruption costs time, money, and customer satisfaction; build innovative customer experiences and streamline the complexity of device management with Intel vPro® technology.

Product and Performance Information


Source: Intel Internal estimates, Gartner 2014 and CompuCom internal estimates.