Speed and Convenience with Self-Service Kiosks

Explore some of the most impactful use cases for self-service kiosks.

Quick-service restaurants, retail stores, smart cities, banks, hotels, and hospitals are all using self-service kiosks to offer more seamless and convenient experiences. These solutions help lead to shorter lines, boosted revenue, lower labor costs, and more satisfied customers.

Quick-Service Restaurant Self-Ordering Kiosk

Ideal for: Quick-service restaurants (QSRs)

Fast food chains and other QSRs have seen great success with self-ordering kiosks that allow customers to bypass the counter to order and pay for their meals. This type of self-service kiosk makes it possible for staff to focus on other areas of customer service. Self-ordering kiosks can also lead to higher sales, which results in a boost in revenue—for example, customers are twice as likely to order dessert from a kiosk.1

Retail Self-Checkout Kiosks

Ideal for: Grocery stores and retail store chains

Self-checkout kiosks with integrated point of sale (POS) capabilities let customers scan and pay for their goods without help from an associate. While stores benefit from shorter lines and less demand on human labor, they can also reduce shrinkage by integrating AI capabilities into these self-service kiosks—for example, making sure the item being scanned is the same product that is placed into the bagging area and that all items in the customer’s cart have been scanned. Self-checkout kiosks also offer an opportunity to display targeted digital advertising.

Smart City Public Kiosk and Government Kiosk

Ideal for: Smart cities, municipalities, and other local governments

As cities look to upgrade infrastructure, like phone booths, public self-service kiosks are a compelling replacement option. Smart city and government kiosks provide high-value services to citizens and visitors, such as free Wi-Fi, VoIP calling, wayfinding, public notifications, and security alerts. In transit centers, they provide real-time information to help commuters plan the quickest path by bus or train. Kiosks also offer a channel for digital advertising, which can be used to fund kiosk deployment and maintenance.

With embedded sensor hubs, kiosks can monitor air quality, noise pollution, and other environmental data. Integrated cameras can analyze vehicle and pedestrian traffic to help optimize the flow of traffic, or even read license plates to assist law enforcement. All this helps improve quality of life for those living and working in smart cities.

Banking Self-Service Kiosk

Ideal for: Banks, credit unions, insurance companies, wealth management companies, and other financial institutions

Many of the most common banking tasks don’t require hands-on help from a teller or representative. Banking self-service kiosks let customers open new accounts, order replacement cards, confirm appointments with their personal banker, check account balances, review their investment portfolios, explore upgrades and perks, withdraw cash, and pay bills. They can manage their accounts anytime, even outside banking hours, in a number of convenient locations. This is a win-win for customers, who gain flexibility and control, and banking associates, who can focus on more personalized services, like providing wealth management advice. According to one recent survey, more consumers are leaning into self-service options over teller use.2

The latest interactive kiosks are going a step further, thanks to advances in connectivity, visual capabilities, and artificial intelligence. For example, a virtual teller machine provides the ability to videoconference with a live teller in another venue or location, while kiosks embedded with AI capabilities offer facial recognition for an additional layer of security authentication.

By providing a diverse range of services in a single machine, banking self-service kiosks can create a greater number of touchpoints for a financial institution without the need to build costly new branches and infrastructure.

Hotel Self-Service Kiosk

Ideal for: Hotels, inns, and resorts

A self-service kiosk in your lobby allows guests to skip the line for check-in and checkout. This is especially useful during peak times when lines tend to be longer. Automating these processes helps reduce labor costs and frees up staff for higher-value, concierge-like tasks. Kiosks can also promote upgrades and extra services for additional revenue opportunities. Most importantly, guests will be more satisfied with the level of service you’re providing, whether they’re using a kiosk or seeking one-on-one help from an employee.

Healthcare Self-Service Kiosk

Ideal for: Hospitals, clinics, and retail healthcare providers

By placing self-service kiosks in accessible locations, healthcare providers will see shorter lines and more satisfied patients. These kiosks, which include self-care diagnostic and self-care dispensing kiosks, let customers book appointments, conduct simple body tests, pay bills, and dispense medicine without help from medical staff. And by providing fast access to in-demand services without requiring patients to see a clinician, self-service kiosks can play an important role in reducing healthcare costs.

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Product and Performance Information

1 Montgomery, A. J., 2017. “McDonalds CEO Using Zivelo Kiosk" blog post, Zivelo, July 6, 2017.
2“Self-Service, ATM, and Other Channel Banking: Expand My Options,” Mercator Research, April 28, 2016.