Remote Management Technology for Business

Provide IT support to employees anywhere with remote PC management.1 2

Features for Remote PC Management

  • Intel vPro® Enterprise brings business-class, modern manageability to businesses of all sizes with powerful device management capabilities.

  • Intel® Active Management Technology (Intel® AMT) provides tools for remote management to support employees who are on- or off-premise.

  • Intel® Endpoint Management Assistant (Intel® EMA) enables cloud-based Intel® Active Management Technology remote management capabilities for devices outside the firewall.

  • Intel® Manageability Commander (Intel® MC) offers console-based Intel® Active Management Technology features to manage devices in a traditional infrastructure behind the corporate firewall.

  • Intel vPro® Enterprise for Chrome helps your organization improve employee productivity and satisfaction by remotely managing devices and resolving issues from virtually anywhere using the cloud.

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Enterprise Remote PC Management, Built for Business

Your business likely includes a mix of company-owned and personal devices running in a variety of locations. Business-class remote monitoring and management (RMM) capabilities help reduce cost and complexity. Whether devices are on- or off-premise, new devices with hardware-based tools let businesses deliver remote IT services, reducing deskside support and downtime.

Modern Manageability for Business

In many businesses, most devices are no longer located where IT staff operate. Fleets today comprise on-premise devices, remote devices, and even devices that don’t have a user, such as smart vending machines, ATMs, or hub devices in conference rooms. With Intel vPro® Enterprise, IT staff can remotely repair corrupted drivers, application software, or even the OS of non-responsive systems.

This distributed, diverse environment is making manageability more complex, time consuming, and costly. Demands on managing devices are growing, with 125 billion connected devices predicted by 2030.3 Users expect devices that are always ready, always up to date, and always high performing. In fact, having the right devices impacts a business’s bottom line, with 80 percent of a computer’s total cost of ownership (TCO) due to maintenance and tech support.4 A well-maintained device is also more secure, which is vital given evolving cybersecurity threats.

Why Hardware-Based Tools for Manageability?

Hardware-based tools for enterprise remote management allow IT teams to administer processes at both the software and hardware level. This means devices can be monitored, maintained, and managed wherever they are.

Remote PC management gives IT teams a way to ensure devices have up-to-date operating systems (OS) and antivirus and malware-scanning software. Off-hours patching helps minimize the impact of updates on productivity.

Remote device management empowers IT teams to transition from reactive to predictive management by employing telemetry to troubleshoot, diagnose, and remediate problems.

In a 2019 Intel-commissioned study by Forrester Consulting, 77 percent of IT managers surveyed found new Intel vPro®-based devices running Windows* 10 to be easier to manage than previous devices.5

Remote Management Use Case

Remote management helps keep devices secure and functioning optimally. A feature-rich device platform can provide your IT team with a robust set of tools for several key use cases.

OS and Software Updates
OS updates and software deployment can be particularly challenging for IT. Ongoing security threats can lead to more frequent updates, which adds complexity when factoring in mobility and the rising number of devices to support. These and other factors can make deskside or manual updates impractical. With remote management, your IT shop can automate high-volume OS updates and software rollouts to streamline the process on a schedule that works best for them.

Patch Management
Remote management allows IT to implement automated patch updates that support remote recovery or help enhance security. IT can even wake systems and patch them during off hours.

Device Refresh
Today’s businesses tend to refresh devices in a regular cadence to not only enhance performance, but also help improve endpoint security and device manageability. Features like in-band and out-of-band management, keyboard video mouse (KVM) control, and power on/off capabilities can assist IT during refreshes if employees and devices are in another location.

Device Troubleshooting
Remote management capabilities give IT teams the ability to proactively troubleshoot issues, diagnose problems, and implement the right resolutions. IT can exploit real-time telemetry analysis and quickly diagnose a system’s problems and take action to resolve them. Telemetry can also be applied in self-help tools to give employees remediation options.

Remote Management with Intel® Active Management Technology

Built into all Intel vPro® Enterprise Windows based PCs, Intel® Active Management Technology offers a suite of remote monitoring and management (RMM) and mobile device management (MDM) technologies. A Forrester Consulting study found that improved device security and management with Intel vPro® can result in cost savings of USD 1.3 million over three years, while automatic remote patch deployment through Intel® Active Management Technology can result in risk-adjusted cost savings of USD 81,000 over three years.5

Running a Small, Growing Business?

With business happening in more places and on more devices than ever, Intel vPro® Essentials provides a path for growing businesses to take control of their growing PC fleet, either themselves or with the help of an IT partner. Your team can stay productive no matter where they’re working with remote PC management options to address any issues that could arise.

Product and Performance Information

1Intel technologies may require enabled hardware, software or service activation. No product or component can be absolutely secure. Your costs and results may vary. © Intel Corporation. Intel, the Intel logo, and other Intel marks are trademarks of Intel Corporation or its subsidiaries. Other names and brands may be claimed as the property of others
2

All versions of the Intel vPro® platform require an eligible Intel® Core™ processor, a supported operating system, Intel LAN and/or WLAN silicon, firmware enhancements, and other hardware and software necessary to deliver the manageability use cases, security features, system performance and stability that define the platform. See intel.com/performance-vpro for details.

3

IHS Markit, October 2017.

4Beacon Consulting, 2017.
5

The Total Economic Impact™ of the Intel vPro® platform, a study commissioned by Intel and conducted by Forrester Consulting (December 2018). Savings that other organizations will receive will vary based on a variety of factors, including size and baseline level of security, manageability, and productivity before the business switched to the Intel vPro® platform. Consult other sources and use information specific to your organization to determine benefits for your organization. Read the full study at intel.com.au/vProPlatformTEI. Your costs and results may vary.