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Next Generation Remote Management with Intel® vPro™ Technology

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Next Generation Remote Management with Intel® vPro™ Technology

How Intel® vPro™ Technology is Critical to Reducing Cost, Managing Choice, and Securing the Enterprise.

Executive Summary
Atos expects to be able to use the new capabilities to streamline many tasks, improve network security, perform more work off-hours, and automate more processes. In turn, this will help Atos offer a new level of service to customers, further reducing interruptions to business and providing even better services to enterprise clients. Through the use of Intel® vPro™ technology, Atos has been able to achieve a 98% rate of technician dispatch avoidance at remote offices that did not have dedicated, on-site IT staff. Thus, 98% of incoming tickets that would have otherwise required a costly and time-consuming technician dispatch were instead handled remotely by a centralized expert team.

Ultimately, Atos anticipates being able to improve the accuracy of its service estimations, reduce the number of deskside visits that are traditionally required to manage and maintain systems, and minimize business interruptions for customers.